Quality Driven

Getting Started 7

• Getting Started Guide
• Resizing Logo (and Image Optimizing)
• Getting Started (Video)
• Cozy Cal Direct Link
• Adding A Logo

View all 7

FAQ 2

• Reviews
• Question: Is there anything I can do to encourage people leaving me more reviews?

How To Download QDS as a Phone or Tablet App 2

• How to Create a Web Version of QDS on Android
• How to Create a Web Version of QDS on iPhone

Pro Tips: Odds and Ends 1

• How to Add An Email as a Direct Link

Response Rate 1

• Tips for Increasing Your Response Rate

How To Add Employees As Users 2

• How To Add Employees As Users (So they can check their scores)
• How Employees Can Log In

Survey Template Overview Video 1

• How to Create A Survey Template (Video)

Step 1: Template Name 1

• Step 1: Determining Template Name

Step 2: Scale 2

• Scale
• Review Links for Passing Scores

Step 3: Email 1

• Step 3: Creating Email Body

Step 4: Service Areas 1

• Step 4: Service Areas

Step 5: Alerts 1

• Step 5: Alerts

Adding the Tipping Feature to Your Survey 1

• Enable Tipping Feature

Determine What Kind of Survey to Send 1

• Getting Started: 3 Types of Surveys You Can Send

Overview of Sending a Survey Video 1

• Overview of Sending a Survey (Video)

Create an Individual Survey 1

• Create Individual Survey

Sending Multiple Surveys 3

• Importing a CSV
• Sending by Teams or Individual Employee
• Error Message When Importing CSV

Exporting Your Client List from Service Autopilot 2

• Exporting Your List Out of Service Autopilot
• Exporting out of Service Autopilot and Sorting by Service Type

Exporting Your Client List from Maid Easy 1

• Exporting Your Client List from Maid Easy

Exporting Your Client List from ZenMaid 2

• Exporting Your Survey (Customer) List from ZenMaid
• Zapier Connection - ZenMaid to QDS

Post Survey Message 1

• Steps for Creating Your Post Survey Message

Exporting Your Survey (Customer) List from Customer Factor 1

• Exporting Your Surveys (Client List) from The Customer Factor

Resend - How to Resend Surveys 2

• How To Resend Surveys
• Automated Resends

SMS 1

• How to Send An SMS Survey

Exporting Your Client List from Jobber 1

• How To Use Jobber with Quality Driven Software

Exporting Your Client List out of HouseCall Pro 1

• Exporting your client list out of HouseCall Pro

Automated Surveys from Service Autopilot 1

• Service Autopilot: Automated QDS Surveys

General Dashboard Info 1

• General Information About the Dashboard

Latest Responses 1

• Latest Responses Section

Client Watchlist 1

• Client Watchlist

Lack of Responses 1

• Lack of Responses

Overview of Reports 2

• Overview of Reports
• Employee Rankings - How are They Calculated?

Company Scorecard 1

• Company Scorecard

Client Scorecard 1

• Client Scorecard

Employee Scorecard 2

• Employee Scorecard
• Weekly Employee Report Card

Rating Scale 2

• Rating Scale
• Changing from 1-4 star scale to a 1-5 star scale

Failing Score 1

• Determining the Failing Score

Review Sites (Yelp, Google, Facebook, etc.) 6

• How to Set Up Your Google ID
• How To Set Up Your Yelp ID
• How To Set Up Your Facebook ID
• How To Set You Your Angie's List ID
• How To Set Up Your Home Advisor ID

View all 6

Survey Limit 1

• How To Add a Survey Frequency Limit

Cancelling Subscriptions 1

• Cancelling Subscriptions

Upgrading Subscriptions 1

• Upgrading Subscriptions

Downgrading Subscriptions 1

• Downgrading Subscriptions

Billing Cycle 1

• Billing Cycle-Start/End

Update Credit Card 1

• Updating My Credit Card

Overview of Reviews Module 1

• Overview of Reviews Module

Approve Reviews 1

• Approve Reviews-Latest Reviews

Preview 1

• Preview Screen

Connecting Reviews To Your Website 2

• Options for Setting Up Your Company's Reviews Page to Your Website (Non Wordpress) via JavaScript and iframe
• Setting Up Your Company's Reviews Page to Your Website (Wordpress)

Social Reviews 1

• Social Reviews

Surveys-General Info 3

• How to Edit a Survey
• Bulk Actions: How to Delete and Restore a Survey
• How To Separate Scores (How to assign a different score to an employee)

How to manually enter a phone survey, text survey, leave behind card, or verbal (non emailed response) 1

• How to add a phone, text, leave behind, etc survey

How To Change a Score and Assign in to another team member or office 1

• Assigning a Score To Office or Another Team Member

Internal Tracking (Breakage, Attendance, HR) 2

• Internal Tracking of Breakage, Attendance, and HR Issues
• Internal Tracking of Breakage, Attendance, and HR Issues

Bulk Actions 2

• Bulk Surveys - How to Select a New Template When Resending
• Bulk Surveys - How to Set the Survey Frequency for Existing Clients

Launch27 1

• Launch27 - Set Up and Connect Launch with QDS

Responsibid 1

• How to Connect Responsibid with Quality Driven Software

Service AutoPilot 2

• How to Connect Service AutoPilot with QDS
• Service Autopilot Automated QDS Surveys

Zapier 1

• How to connect ZenMaid with QDS

Integrations 1

• NiceJob Integration - Basic Info

Nicejob 1

• Connecting Nicejob with Quality Driven

SMS (Texts) - General Info 2

• SMS Templates and Adding Employees
• SMS Phone Number - How to choose your SMS number

Updating Client Details 2

• How To Update An Email Address For An Existing Client
• Bulk Update of Client Status

Editing Employee(s) 4

• Add Employee name(s) to Your Survey
• Employee's Pictures Are Sideways When Uploaded
• Merge Duplicate Employees/Clients
• How to add/edit an employee

Employee HR Issues 1

• Tracking Internal Employee Issues

Automated Complaint Tracking 1

• Automated Complaint Tracking

Employee Weekly Report 1

• Employee and Admin Weekly Report

Employee Satisfaction Surveys 1

• Adjusting Employee Satisfaction Surveys